Previous Training Programmes

Diploma in Global Business Services


Diploma in Global Business Services – Level 8 on the NFQ and attracting 20 ECTS credits, this programme aims to develop the core knowledge, skills and competencies of the Global Business Services talent pool in Ireland based on internationally recognised best practice.

MSc in Global Business Services


This NEW 2 year programme is aimed at senior managers, centre managers with team lead responsibilities or those preparing for such a role. It is grounded in expert knowledge and will provide in-depth training on the key activities and skills required to run single or multi-functional teams within a Global Business Services environment.

RPA Fundamentals Masterclass (Robotic Process Automation) Online


For those with little or no knowledge of RPA, this course, delivered online via the Hackett Institute, gives you the learner an indepth explanation and understanding of the terminology, processes and strategies within Robotic Process Automation.